We value our personal relationship with our pet owners and we are committed to the health and safety of our staff and clients. Therefore, in order to encourage social distancing and the possible spread of the Covid-19 virus, we have closed our lobby and implemented curbside service as a precautionary measure, and we ask that everyone wear a face mask at all times while visiting La Canada Pet Clinic.
When you arrive, please phone the front desk at 818 790-1205. If you experience difficulty getting through to our front office staff due to the high volume of calls related to our curbside service, please come to the front porch and sign in there. A team member will meet you at your vehicle and assist you.
If you are coming for an appointment, first download and fill out the Curbside Questionnaire giving the doctor as much detail as you can to help with the exam. The doctor will examine your pet according to the specifics indicated on your questionnaire and call you if there are any questions. Make sure the contact phone number your listed can be reached while you wait outside the clinic. After the exam and/or treatment is completed a team member will bring your pet back to your car along with an invoice for the services performed.
We will collect payment right at your car. We are accepting credit cards (except for American Express) and checks. We are not accepting cash during this time.
In conjunction with the requirements of Covic-19 protocols and our related curbside service, we have had to reallocate staffing responsibilities to meet those needs. Therefore, we have found it necessary to close the Clinic between the hours of 12:00 Noon and 2:00 pm so that staff can treat in-hospital patients, fill prescriptions and food orders, and make client call-backs.
Clients visiting the hospital to pick up medication or food orders are asked to do so between the hours of 9:00 am and 12:00 Noon or from 2:00 to 6:00 pm. Orders will be delivered to your car as quickly as possible.
We are here for you, your patients and our community, and we appreciate your cooperation as we work together through these trying times. Stay safe!