We value our personal relationship with our pet owners and we are committed to the health and safety of our staff and clients. Therefore, in order to encourage social distancing and the possible spread of the Covid-19 virus, we have closed our lobby and implemented curbside service as a precautionary measure.
When you arrive, phone the front desk at 818 790-1205. A team member will meet you at your vehicle and assist you. We ask that clients remain in their vehicle.
If you are coming for an appointment, first download and fill out the Curbside Questionnaire. The doctor will examine your pet according to the specifics indicated on your questionnaire and call you if there are any questions. After the exam and/or treatment is completed a team member will bring you your pet back to your car along with an invoice for the services performed.
Clients visiting the hospital to pick up food or medication are also asked to remain in their vehicle and contact the front desk upon arrival. Orders will be delivered to your car as quickly as possible.
We will check you out and collect payment right at your car. We are accepting credit cards (except for American Express) and checks. We are not accepting cash during this time.
We are here for you, your patients and our community and we appreciate your cooperation as we work together through these trying times. Stay safe!